Return Policy for Shipped Merchandise

Returns in like-new condition postmarked within 14 days of the original ship date may be returned for STORE CREDIT towards an exchange or future purchase and will not be charged a restocking fee.

Custom made, special order, and sale items are final sale only and may not be returned for credit or refunds.

Please Do NOT mail any packages or time sensitive materials to our P.O. BOX. Please contact us for our studio mailing address.

• Please contact us via e-mail to request a return authorization prior to returning the item(s). Please include your order number and date of original order in your e-mail.
• All returns must be postmarked within 14 days of original ship date.
• Please include a copy of your original order email, packing list or receipt so that we may quickly process your return. Please also include a note explaining why you were not satisfied with our product and how we could improve it.
  
• Please let us know by email and in your note what you'd like in exchange or we can email you a voucher for online store credit. We can calculate the difference in price for any exchanges and you can include a check with your return made out to Posh Papoose.
• All returned items must be in unused, like-new, re-salable condition (no scents or odors, no signs of frequent use or wear, ironed, no holes or tears, no stains or dirt, no hair or fur, no odors, no bleach spots, etc). Slings are a personal item, worn close to the body, and so we can't resell any worn sling as "new." If you wash it, please use an unscented detergent and a gentle cycle, tumble dry low  / air dry with NO dryer sheets and medium steam iron).
• Please pack the sling in original packaging or a box to minimize wrinkling in transit, or the return will incur a 15% restocking fee.
• Returns that do not meet these criteria will not qualify for full credit In that case, the amount credited will be determined by the quality of the item being returned, and the timeliness of the return shipping. If the item is shipped long after the acceptable time frame and / or is not in good condition, then no credit will be given.
• We do not refund any shipping costs or accept C.O.D. packages.
• If the item was a gift, the gift recipient receives store credit and may exchange the item.
• We will not ship the replacement for repair or exchange until the original item is received and inspected. If the returned item does not meet our requirements, it may not be processed.

We recommend returning your order with delivery confirmation and/or tracking information, as we are not responsible for returns lost in transit.

Item Not In Stock 

If the item you ordered is not in stock, we will contact you within 1 - 3 business days. When we are on vacation (about 2x per year) the notification time may be up to 7 days. We will let you know how long it will take to make the item, offer a replacement, or give you the option of a refund.

If we do not hear back from you within 14 days from our contacting you, then in lieu of a refund we will offer you store credit for the amount of your order, good for six (6) months from that date, or you may select the option of a refund minus a 15% administration fee.

All refunds must be processed within 14 days of the initial purchase date. After that, it automatically becomes a store credit good for 6 months from the purchase date.

Order Cancellations

You must email us an Order Cancellation Request within 24 hours of placing your order because we begin processing orders usually the same day we receive your order. After 24 hours, if we have not shipped your order, you have 7 days to request a refund via email. The refund amount will be the total minus a 15% restocking fee.

If the order has shipped, the our regular Return Policies for shipped merchandise will apply. See above for more details on that policy.

No refunds or store credit will be given for any Custom Orders, Petite Slings, XL Slings, or Sale Items.